How Do I Turn Off Reviews on My Facebook Page
Facebook was once seen every bit the go-to social network to connect with friends, family, and broader circles. Over the years since its inception, it has reinvented itself and is now ane of the most popular platforms for businesses to show their brand's worth and concenter new customers.
Collecting reviews on Facebook tin earn a small business concern a lot of credibility points past helping merits more online existent manor. Simply like with whatever review platform such as Yelp or Google reviews, Facebook reviews as well behave the risk of existence simulated and unfairly dissentious your business credibility.
If you lot're wondering why to bother with Facebook reviews if they conduct this inherent risk, read on to observe why they're integral to a small business'south online reputation management.
Why Facebook Reviews Are Important To Small Businesses
Did you know that there are 90 meg business pages on Facebook? 140 1000000 businesses employ Facebook to promote their products and services further.
Businesses, both small and big , recognize the value of Facebook as a business platform. It amasses a vast audience and contains tools for businesses to leverage that tin assistance in catering to their specific target marketplace.
Facebook reviews can do good minor businesses in several means, just the primary advantages behind them are:
i. They boost sales
When potential customers read reviews well-nigh your business, information technology becomes more authentic in their eyes. They desire to run into a company that cares nigh its customers and provides good service. Receiving that affirmation through reviews will make your business more trustworthy and encourage them to make an informed buy decision.
ii. It bridges communication gaps
Facebook reviews too human action as a platform to communicate with your customers and directly address their concerns. Reviews provide straight and honest feedback from your customers that tin help you lot place and build upon your strengths while eliminating your weaknesses. Even the negative review can be turned around if yous take action later on receiving the feedback and answer professionally.
3. Improves local SEO rankings
Believe it or not, Facebook reviews do play a function in improving your SEO ranking. The more times your business is mentioned, rated, and reviewed, the more visibility it will gain on Google'southward search. SEO experts take claimed that reviews account for 9.8% of the ranking factors.
How To Disable Facebook Reviews
Clearly, growing your reviews on Facebook can be advantageous to you as a minor business organisation possessor. Only how exercise y'all handle the reviews left in bad faith, the false reviews that have no merit?
The answer is uncomplicated: you tin can remove them through these step-past-step instructions:
- Cheque your Facebook business relationship for reviews
- Disable the review department from Facebook
- Respond to your Facebook reviews
- Flag fake reviews for removal
- Go more positive reviews
Cheque your Facebook Account for Reviews
The first thing y'all should practise is log into your Facebook account and navigate over to your business page. If you take Facebook reviews enabled already, you should see the Reviews tab on the left-hand side of your Facebook page. Click information technology!
Here's an example of a local business to give you an thought:
From there, you'll be able to read through all the online reviews left by customers online and besides view the average rating your business organization has scored.
Information technology's wise to have a small squad that manages all things digital marketing for you. Having that team allocate time for review management is essential, specially as your business grows.
Read through the reviews on your Facebook Business page and flag those that are suspicious or seem faux. There are steps you can take to bargain with these.
Disable reviews section from Facebook
Of grade, you could salve all the trouble of worrying about false or bad reviews being seen past removing them all together.
To be extra articulate: this does not remove the reviews posted past the users. It but hides the section, taking all your Facebook Reviews off the public'southward radar. Keep in mind this is a double-edged sword, especially if yous've garnered 5* ratings and reviews for your service. But if you have a large number of fake reviews, this is an excellent pick to go for.
Here are the steps to remove the Facebook Reviews section from your Concern Folio:
- Click on "Settings" on your Business concern Folio
- Click "Edit Page"
- Scroll down to the "Reviews" section and click Settings
- Motility the slider from "ON" to "OFF"
- Save your new settings
You lot can turn them dorsum on later, any fourth dimension you want through this same department.
Respond to Your Facebook Reviews
Sometimes, the solution doesn't prevarication in hiding the Facebook reviews section all together. Information technology'southward of import to estimate the review itself, and no matter what the scenario: reply to them.
Negative Facebook reviews can actually bring about a positive effect on your concern. Customers may grow suspicious of a business concern with a large number of star ratings and star reviews but zip negative reviews. All businesses are bound to make mistakes, and they know that.
Furthermore, if you respond to a negative or fake review in a professional manner, it's a attestation to your business values and good customer service. It as well indicates to potential customers that yous are active on social media.
That existence said, here are sample templates you can leverage to reply to a review, depending on its nature. Be certain to check out our pointers on how to reply to reviews fully to brand sure yours lines up with your business tone and situation.
Instance response to a positive review
"Thank you very much for the positive feedback! Our team is committed to delivering the highest quality service and are thrilled to hear you had a positive customer experience with u.s.a.. We appreciate the time you've taken to share your thoughts and promise to serve y'all over again in the future!
Case response to an authentic negative review
"We sincerely apologize that our service was not satisfactory. We aim to provide the most excellent customer service and carry our business with high standards. Information technology is of deep concern that our standards were not met in your customer feel. Your satisfaction is important to us, and we will ensure this does not happen again."
Example response to a fake review
"Give thanks yous for contacting the states. We have our client satisfaction very seriously. Regretfully, we practice not have any customer service on record associated with your name and believe this review may be erroneous in nature. Please contact us at [CUSTOMER SERVICE EMAIL] if you would like further description. If we do not hear from you, we volition follow up with Facebook to remove this erroneous review."
How to Written report Fake Facebook Reviews
You received a fake review that is borderline slander or involves hate spoken communication and negative comments. It could also be doing a lot of harm to your concern credibility, and the only alternative you have is to get rid of it entirely. Is it possible? Yes!
Follow these straightforward steps to get the review flagged with Facebook:
1. Find the review you lot want to remove.
2. Navigate to the peak right-hand corner and click on the three dots. A drib-down carte du jour volition pop up and select "Find support or report Recommendation."
3. Click the option most relevant for you and hit "Ship".
The review is now registered with Facebook. One time they review your complaint, if they detect the review to be fraudulent or against Facebook'south Community Standards, the team will remove it directly from your Business concern folio.
Go More than Reviews On Facebook
One of the best and most proactive things you tin can do to turn around fake reviews or bad reviews is attract more positive ones. Become back to the customers yous know had a positive customer experience with you and kindly ask them to drop in a good word for you lot on Facebook.
There are several ways yous tin can achieve out to customers and become more than Facebook reviews. Hither are our resources articles that expand upon what you can do to:
- Embed Facebook Reviews into your site and other platforms
- Generate and transport a Facebook Review link direct to your customers
- Invite your customers to do a Facebook review through a post-purchase e-mail template
Conclusion
Your commencement thought when you lot receive a negative or bad Facebook review should never be "how do I get rid of this". Rather, "how can I foreclose this from happening again?"
If you've grown a lot of positive reviews, seeing a imitation i in the heart of them can put you off. But depending on the scenario, yous should accept the right action from the alternatives covered in this commodity and choose the one that suits you best.
In the long run, weighing your options and choosing the correct strategy tin can assistance keep your reputation direction practices sustainable and salubrious while simultaneously growing your profits.
If y'all need further assistance on managing your reviews, check out our review management services and go in touch with usa!
Source: https://www.signpost.com/blog/remove-disable-facebook-reviews/
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